TITAN — AI-Enabled VOIP
TITAN isn't just a phone system — it's a high-performance communication engine built specifically for the complexities of a medical office. While most VOIP providers offer generic business lines, TITAN provides a secure, HIPAA-compliant pipe designed to handle high-volume patient traffic with 99.999% reliability.
Medical-Grade VOIP, Redefined
Most phone systems are built for general business. TITAN is built for medicine. It provides a secure, high-fidelity communication pipe so your practice never misses a patient inquiry, a critical lab result, or a potential new lead. Built for the demands of high-volume clinics with native HIPAA compliance baked directly into the infrastructure.
- 99.999% uptime guarantee
- HIPAA compliance baked into the infrastructure
- Designed for high-volume patient traffic
- Automatic call logging for compliance and training
- Advanced call tracking and analytics
Call Pop — See Every Caller Before You Pick Up
TITAN matches every incoming call against your patient database in real time and surfaces the caller's full chart on your screen before you say hello. Forms due, last appointment, upcoming visit, provider, family members sharing the line — all right there. One click opens the patient card to text, email, or review the full DoctorConnect call timeline.
- Caller phone number matched against your imported patient database
- Name, date of birth, provider, and contact details on the screen instantly
- Last appointment + next appointment shown for context
- Visual warning when forms are still due before the upcoming visit
- Surfaces all other patients on the same number — spouses, kids, dependents
- One-click open the DoctorConnect patient card to text, email, or take notes
- Full call timeline + ARIA call summary inline on the same screen
Powering the Next Generation of Performance
Mission-Critical Reliability
Built for the demands of high-volume clinics with 99.999% uptime and HIPAA-compliant infrastructure.
Conversation Intelligence
Protect your practice and improve staff training with automatic call logging and advanced call tracking.
Advanced Admin Oversight
Maintain total quality control with live call monitoring across every line.
Whisper
Coach your team in real time with one-way audio that only the agent can hear.
Barge
Step into the conversation instantly when a call requires senior intervention.
Smart IVR
Route callers intelligently the first time — no maze of menus to escape.
Why Choose Us for Your Patient Communication Needs
With 80+ years of patient communication experience across our team, we know what works.
More Experience
80+ years of combined patient-communication know-how across our team.
Seamless Experience
Consolidate your tech stack — every communication channel in one place.
Best-in-Class Support
White-glove service at self-service rates. No more waiting on responses.
Ease of Use
No complicated interface or setup. Less stress on you and your team.
Modernize Your Practice With Tools That Work as Hard as You Do
Amazing Reminders
Industry-leading interactive appointment reminders via text, email, or phone.
Digital Patient Forms
Mobile-friendly intake forms that reduce wait times and sync to patient records.
Recall and Retention
Rule-based recall messaging and intelligent scheduling that fills your calendar.
Automated Surveys
Collect feedback, boost reviews, and get alerts on negative feedback.
Automated Waitlist
Self-service waitlists with first-come invite automation that runs on autopilot.
Copay and Collections
Request and collect patient balances automatically — before or after visit.
Patient Scheduling
Patients self-book appointments online with our intelligent, customizable scheduler.
Telehealth
HIPAA-compliant video visits with reminders, forms, and secure links — all integrated.
Ready to upgrade to medical-grade telephony?
Schedule a 15-minute live demo and we'll walk you through it.
Schedule a Consultation