Remote Support

Already on the phone with a DoctorConnect support tech? Use the steps below to install TeamViewer Quick Support and send us your session ID.

Talk to Support
DoctorConnect support

Request a Remote Support Session

Please make sure you have coordinated a date and time with a DoctorConnect employee before submitting this form.

  1. 1

    Log in as Administrator

    If possible, do these steps on your server. Log in to the data server (or PC) we will be configuring as Administrator or an account with Administrator permissions.

  2. 2

    Download TeamViewer

    Click the link below to install our temporary remote-access application — TeamViewer Quick Support.

    Download TeamViewer Quick Support
  3. 3

    Enter the ID & Password Below

    After it runs, TeamViewer will display a Your ID and Password. Type those into the form along with your contact info and we'll connect immediately.

TeamViewer Quick Support showing the ID and Password fields

TeamViewer Quick Support — your ID and Password appear here.