24/7 AI Answering Service for Medical Practices

Stop missing patient calls and reduce after-hours staffing costs with secure, real-time AI call handling built for healthcare - not generic scripts.

Stop missing patient calls. Cut after-hours staffing costs — while delivering 24/7 patient support in 34 languages.

DoctorConnect’s ARIA handles calls for 500+ medical practices — day or night. ARIA answers every call instantly, routes patients to the right department, and schedules appointments in real time. Backed by 150+ EHR integrations and zero HIPAA violations in over 30 years.

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Why Healthcare Practices Choose ARIA

24/7 AI Answering: Every call is answered, day or night—no more missed appointments or lost revenue.
34 Languages Supported: Serve diverse communities seamlessly.
HIPAA-Secure: Zero violations in 30+ years; all conversations encrypted and auditable.
Smart Call Routing: Directs patients to the right department or staff, reducing manual workload.
Appointment Scheduling: Patients can book, reschedule, or confirm appointments by phone or web-to-voice widget.
Caller Identification: Recognizes returning patients by phone number, personalizing the experience.
Text-While-Talking: Send patients forms, confirmations, or payment links during the call.
Web-to-Voice Widget: Let patients initiate voice calls directly from your website.

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How ARIA Compares: AI vs Call Center vs In-House Staff

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What Makes ARIA Different?

Healthcare-First AI: ARIA is built specifically for medical practice workflows, not generic call scripts.150+ EHR/PMS Integrations: Works with your existing systems—no double entry.Zero HIPAA Violations: 30+ years of secure, compliant communication.Web-to-Voice Widget: Patients can call directly from your website, increasing accessibility.Text-While-Talking: Send patients forms, instructions, or payment links during the call.Proven Scale: Trusted by 500+ practices, from solo clinics to large health groups.

Explore ARIA Features

How ARIA Works

Caller Identification: Recognizes returning patients and personalizes greetings and options.
Smart Routing: Directs calls to billing, scheduling, referrals, or live staff as needed.
FAQ & Triage: Answers common questions, provides directions, and gathers pre-visit information.
Appointment Scheduling: Books, confirms, or reschedules appointments in real time.
Text-While-Talking: Sends patients links, forms, or payment instructions during the call.
Web-to-Voice Widget: Patients can request a call from your website—ARIA answers instantly.

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Live ARIA Demo: Experience AI Answering in Action

Call our live ARIA demo line: 214-910-5744

Test ARIA’s department routing:

Billing: Ask for CatherineScheduling: Ask for RozellReferrals/Pre-Auth: Ask for Ed

Hear how ARIA greets, verifies, and routes calls. Try requesting an appointment or a billing FAQ—ARIA responds in real time.

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Pricing

Transparent, predictable pricing—no long-term contracts.

Includes all features: 24/7 answering, appointment scheduling, 34 language support, web-to-voice widget, and EHR/PMS integration. Volume and enterprise discounts available. Contact us for a custom quote.

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Frequently Asked Questions

Is ARIA HIPAA-compliant?

Yes. ARIA is built on DoctorConnect’s secure infrastructure and maintains full HIPAA compliance. We have had zero HIPAA violations in over 30 years.

How quickly can ARIA be deployed?

Most practices go live within 2-5 business days. EHR/PMS integration is included for supported systems.

Can ARIA handle appointment scheduling and rescheduling?

Yes. Patients can book, confirm, or reschedule appointments by phone or via the web-to-voice widget. Changes are updated in real time in your scheduling system.

What happens if a patient needs a live person?

ARIA can route calls to live staff or voicemail on request, based on your workflow and business hours.

Does ARIA support multiple locations or specialties?

Yes. ARIA can route calls by location, department, or specialty. It supports complex, multi-site organizations.

How does ARIA handle different languages?

ARIA supports 34 languages. The system automatically detects and responds in the caller’s preferred language, improving accessibility and patient satisfaction.

What are the ongoing costs?

Pricing is $75/month per location for DoctorConnect users, $150/month for non-users, plus light usage fees ($25-50/month). No long-term contracts.

Can I try ARIA before committing?

Yes. Call our live demo line at 214-910-5744 or schedule a walkthrough with our team.

How to Get Started with ARIA

Request a Demo or Quote
Contact our team or call (718) 395-5003 to discuss your needs.
Integration & Setup
We connect ARIA to your phone system and EHR/PMS. Most practices are live in under a week.
Go Live & Monitor
ARIA answers your calls 24/7. View reports, call logs, and adjust workflows anytime.